Platform








Hollat

Ticketing Management Platform.

It is a system that enables organizations to manage customer tickets and requests from complaints, inquiries and service requests.
The system enables the classification of tickets according to priority and severity.
The system distributes tickets to the departments according to the nature of the ticket and the service level agreement.
Multiple reports can be viewed and key performance indicator.
Customers now expect faster responses, personal interactions, and seamless chats across different channels.
A customer support program that gives you everything you need to provide exceptional support.


PRODUCT FEATURES

Security Management
Our solutions meet rigorous security, privacy, and compliance standards, including: ISO 27001:2013, ISO 27018:2014
Ticketing
Be available to your customers, no matter which communication channel they choose
Collaboration
Providing everything your agents need to cooperate and communicate and secure customer relationship service
Reporting
Measure everything related to customer service efforts and stay on the path to continuous improvement
Automation
Why spend time on routine tasks, when you can let your customers automatically support it all?
Customization
The system was built to suit your business needs, with the feature of customizing and controlling the whole system without programmatic interference